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Now to a christmas dud one of the hottest holiday toys this season. Becoming a a serious disappointment for some families parents say the hachem oles. They bought their children not hat.
7. Eyewitness news reporter hannah bueller is in salamanca tonight. It was the seasons hottest toy.
Thousands waited in line for a crack at a hatch amol. But some who received one under the tree are still waiting and waiting its set and still waiting for their hatch amol to break free of its shell. Youre supposed to interact with it for 20 minutes to get it to the hatching process.
Britney baker is one of those moms.
Frustrated with the plastic egg. She bought it for her daughter for christmas and despite hours of effort. It still isnt working even though its only supposed to take 20 to 45 minutes to hatch.
It went to the part where its eyes later they flash white and thats supposed to be when its hatching and it kind of you heard a motor sound. But nothing was actually happening. And the baker family has done this four times with the hatch amol.
But they cant get past this step. We tried and we tried and we would let it you can set it down. And let it go to sleep.
And try again.
I had read a comment online. Where someone said that if you vigorously like spun it it would do it and thats how i got it to pick these two little holes. She spent more than 10 hours on the phone with hatch amol customer service and after being disconnected multiple times finally got through to a live person.
It was just a really. Frustrating. Process.
Baker isnt the only parent stuck with the hatch. Amal headache. Thousands across the nation are experiencing the same issues.
Hatch imels parent company.
Spinmaster released. A statement on its facebook with a video to help parents it just kind of chooses. When it wants to randomly come to life.
But baker has done all the company has said to do and her still isnt working when she did get through to customer service. They said theyll send a new one but to her this toy is still a bust. I think that there should have been more of a kind of a quality care process.
I just i dont know how many of these things they had to have tested that were defective. They it seems like they should have known that this was going to happen reporting in salamanca hannah bueller. 7.
Eyewitness news. .
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